Why am I getting an error message when attempting to play content?

 PC  

 1001

This may be due to a temporary interruption in your internet connection or an error loading the film.

Make sure that your internet connection is suitable for streaming the film. In this case, if you still can't play the content, contact our Customer Services with the name of the content.

This means that you are using a browser where the DRM control for viewing content has not been enabled.

To enable DRM in your browser: 

Chrome:
1. Open the SETTINGS page and go to SITE SETTINGS
2. Select the option PROTECTED CONTENT
3. Select PERMISSIONS

Firefox:
1. Open the browser's MENU
2. Select ADDITIONAL COMPONENTS and then PLUGINS
3. In the menu marked Widevine Content Decryption Module provided by Google Inc., select NEVER ENABLE

Edge:

1. Open the browser's MENU

2. Select PRIVACY AND SECURITY

3. set the Media Licenses option to "on". 

 This means that the operating system you are using is not supported by CHILI. 

Make sure that you are using a compatible operating system:

- PC: Windows Vista or later;

- MAC: Mac OS X Mavericks (10.9) or later.

 Smart TV 

 This occurs when trying to play content on the CHILI site from your TV's browser instead of using the CHILI application.

Open the CHILI app directly on your TV, you can find it pre-installed in the dedicated app section. Browsing from your TV's browser is not supported.